FAQS
What is caro11?
Caro11 is a cricket fantasy platform where players create a virtual team of real cricket players. Points are earned based on the real-life performance of the selected players in matches. To win a contest, players must score the maximum points and achieve the highest rank on the leaderboard.How do I register?
Creating an account is simple. Enter your mobile number or email, create a password, or instantly register with Facebook or Google+.How many accounts can I create with the same Mobile no/email ID on caro11?
You can only create one account on Caro11 using a single email or mobile number. Creating multiple accounts is strictly against our Fair Play policy.How do I play on caro11?
To get started with caro11.com/app, follow these easy steps:Step 1: Register or log in to the website.
Step 2: Select an upcoming match and choose the contest that suits you best.
Step 3: Click on Join and create your team of 11 players. Remember to include a Captain and a Vice-captain, and stay within the 100-credit virtual point limit.
Step 4: You can join either cash or free contests. Cash contests require an entry fee and offer cash rewards. We provide multiple payment methods like Paytm, Credit Cards, Debit Cards, and Net banking.
Step 5: Once the live match starts, your team will earn points based on your selected players' performances. Final points, ranks, and winners will be declared after the game ends.
I hope this helps! Can I select players from one side only?
A maximum of 7 players can be selected from each side; the remaining need to be from the other side.
How can I change my team name?
Once you have registered, your team name cannot be changed. Please choose your team name carefully, as it will be permanent.How do I create multiple teams for the exact match?
After creating your first team, you can make multiple teams by clicking 'Create Team 2 above your team on the My Contests page.How many teams can I create for a single match?
You can create a maximum of 11 different teams for a single match.Can I join the same contest using multiple teams?
You can only enter one team per contest. However, some contests allow multiple entries per team.What are public & private contests?
Public contests are available for anyone, while private contests allow you to invite and compete against your friends. You can ask your friends either by email or through your social media accounts. Remember that only those with the code for a private contest can join that particular contest.How do I create a private contest?
Here are the simple steps to enjoy the fun with your friends on Caro11:Choose the match you want to participate in.
- Click on the 'Create own contest' button.
- Create your preferred contest using the available options and join.
- Invite your friends by sharing a unique code on social media or email.
- Your friends can join the contest by clicking the link or entering the provided
code in the 'enter contest code' option.
Now, you have your private contest on Caro11 to enjoy with your friends. How do I join a private contest?- You will receive a link or a contest code to join a private contest on caro11 if invited by your friend. Click on this link or enter the contest code by clicking on the ‘Enter contest code’ option on that match contest page.
- If you are a registered user on caro11 and haven’t already created a team for the match, you will need to make your team for the contest you’re invited to.
- Enter the invitation code on the contests page after creating your team. Click on the ‘Join’ button. The system will confirm the deduction of the entry fee for the contest from your account or prompt you to make payment in case your account does not have an adequate balance.
- Make the payment for the entry fee to the invited contest
- Join more contests to win more cash!
How do I join contests?
If you wish to participate in a contest, click the 'Join' button next to the competition you want to enter.What are cash & practice contests?
Are you interested in winning real money by playing fantasy cricket? Cash contests may be the perfect option for you! In a cash contest, you pay an entry fee and compete with other users for the top spot and the prize money. The winner will be the user with the highest contest points. On the other hand, a practice contest is an excellent opportunity to improve your skills without risking any money. Unlike cash contests, there is no entry fee for a practice contest. You can compete with other users for bragging rights and boost your fantasy cricket skills. Once confident with your selection skills, you can join cash contests and compete for real money prizes. How is the prize money distributed in case of multiple winners? The prize money each winner will receive is explained in detail by clicking the 'Winners' link for that contest. Please note that taxes will be deducted as applicable on winnings above Rs. 10,000 as per government regulations.What happens if there is a tie between winners of multiple contest winners?
If multiple contestants tie for a position in a contest, the prize money for that position and the next highest position (if applicable) will be combined and divided equally among the tied winners. All other prize money will remain the same based on each winner's standing. For instance, if two contestants tie for first place, the total prize money for the first and second positions will be split equally. The next highest-scoring contestant will be awarded the prize money for the third position. What happens if an ODI/T20 match is abandoned? If the actual match is abandoned, the fantasy match will be cancelled, and the entry fees will be refunded. This includes scenarios where the exact match is left without a single ball being bowled, and the game is abandoned after it has started.What happens if a test match is declared as drawn?
If the actual test match is declared as drawn, and neither of the teams completes a single inning, then the fantasy match will be cancelled, and the entry fees will be refunded. However, if the actual test match is declared drawn, but one of the teams (not necessarily both) completes at least one inning, then the fantasy match will be considered complete, and the entry fees will not be refunded. Notes: An innings will be deemed completed if a batting team declares or gets bowled out (i.e., loses ten wickets) in such innings.What if the contest doesn’t fill up with the required number of participants?
If a cash contest is cancelled, your entry fee will be refunded to your account. However, having a complete contest is more enjoyable, so we encourage you to invite as many friends as possible to fill the required slots. Have fun!What do I win in a practice contest?
You must pay to enter and win cash prizes, while practice contests are for gaining experience and improving skills.Can I get my friend(s) to join the same contest I am playing?
Nothing is more exciting than competing with your friends in the same contest! For this reason, we offer private contests that allow you to invite your friends via email or share a unique code on your social media accounts to participate in the same contest.Can I join future matches and contests in advance?
We allow Caro11 users to pre-select their cricket teams for any open matches.Can I view other users' teams in a contest?
Certainly! However, to keep the competition fair, we only allow users to view other users' teams after the deadline. To view your opponent's team, navigate to the "Joined Contests" tab for a match and click on your opponent's team name. Additionally, you can keep track of your competitors by downloading the details of other teams in the same contest.Do I have to create a separate team for each Match Contest?
You must create a separate team to participate in a new match contest.How do you decide the winner of a contest?
The contest winner will be the team with the highest points.ACCOUNT BALANCE:
How do I know about my account balance?
You can access your caro11 account anytime to view, deposit or withdraw money by visiting the "My Account" section. However, please note that you will need to get your account verified by us to withdraw any money. Don't worry; this is a onetime activity unless you wish to update your account details.Your caro11 account is categorised into three types:
1. Deposited: If you have deposited any amount but have yet to use it to join any contest, the amount will be classified as 'Unutilized or deposited' in your account.
2. Winnings: The amount you have earned by winning contests. No processing fees will be deducted if you want to withdraw any amount from your winnings.
3. Cash Bonus: This is a freebie! You cannot withdraw this bonus amount but can use it to join more contests. However, please note that Cash Bonus comes with an expiry date, so it is essential to use it before it expires! What is a Cash Bonus? How can I get it?
The Cash Bonus is a unique feature on caro11 where you can earn a cash bonus by referring other people. You can gain a cash bonus by inviting your friends to caro11. Check out our ‘Invite Friends’ page for further details on how you can earn a cash bonus. Remember, you can use your cash bonus to join any public cash contests, but you won’t be able to enter any private contests with the same. You can also earn a cash bonus through our promotions and offers or reward program. Your cash bonus expires from 60 days of credit.
What if my account balance needs to be corrected?
Hmm, that's rare. If you need help with your caro11 account balance or have any other account-related queries, please contact us via the Contact Us page.How long does it take for my deposited amount to be credited into my caro11 account balance?
Once you've deposited, your Caro11 account balance will be updated within 20 minutes!In what order does my Account Balance get utilised towards the entry fee for a cash contest?
When you participate in a public cash contest on caro11, your entry fee will be deducted in the following order: first from your 'Cash Bonus' account (if applicable), then from your deposited/unutilised account, and finally from your winnings account.When you join a private cash contest, caro11 shall first debit the entry fee amount from your 'Unutilized/deposited' account, followed by your Winnings account to cover the entry fee for any cash contest.
Is verification necessary to join contests on caro11?
No verification is required to participate in contests on Caro11. You can claim your winnings by depositing them into your Caro11 account. Verification is only required when withdrawing winnings from your Caro11 account to your bank account.How do I get my caro11 account verified?
Account verification is a one-time process you must complete to use your caro11 account. To verify your account, click the 'Me' page and the 'Account Verification' link. Follow the steps below to complete the verification process:1. Verify your mobile number by entering the One-Time Password (OTP) you receive.
2. Verify your email address by entering your email ID.
3. Upload your PAN Card number and PAN Card image along with other details. Then, submit the form.
4. Your PAN Card verification will be completed within seven working days. After submitting the PAN details, you should also submit your bank account details to ensure your account verification is completed in one go.
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Please get in touch with our customer support team with any questions or concerns. We understand that sometimes your verification process may fail and can be frustrating. Here are some of the most common reasons why your verification request may have failed:
1. You did not upload your PAN Card (mandatory) as ID proof for verification. Your withdrawals on caro11 involve transferring money, so a PAN Card is compulsory to get your caro11 account verified. Please upload a clear image of your PAN Card.
2. The PAN number on the card does not match the PAN number entered during the verification request. Please double-check the PAN number that you have entered to avoid errors.
3. The date of birth on the PAN Card does not match the date on your caro11 account. Please ensure you enter the date of birth on the verification request, as it appears on the PAN Card.
4. The name on the PAN Card does not match the name on the bank account. You can withdraw money from your caro11 account only to your bank account. Hence, the name on the PAN Card and bank account must match.
5. The IFSC code provided in the bank details must be corrected or belong to a bank branch different from the one mentioned for verification purposes. If you give the wrong IFSC code, your money could be transferred to someone else's account. So, make sure you enter the correct code. You can find the IFSC code in your chequebook, passbook, or bank statements. Please get in touch with your bank branch for the correct code if you need more clarification.
6. The documents you uploaded are not transparent or visible. Our experts are humans, after all! Please help them by uploading clear documents so that they can verify your details quickly.
7. The bank account number entered in the verification request does not match the account number appearing on the uploaded proof. You want your hard-earned money to go to someone else's account. Neither do we! So please ensure that you enter the exact bank account number in the verification request, as it appears on the bank account proof. If your verification request gets rejected, the reason for rejection will also appear on top of the verification page for your reference.
I hope this helps. Let me know if you need any further assistance. How do I withdraw money from my caro11 account? Once verified, you can withdraw money only from the winnings account in your caro11 account.
This verification is a one-time process that doesn’t need to be repeated unless you wish to change your account.
Why can’t I withdraw the Cash Bonus from my Caro11 account?
This is a bonus amount given by caro11 to you. You cannot withdraw this amount but use it to join more contests and win more cash. Please note that the cash bonus has an expiry date, so make sure to use it before it expires.What is the minimum & maximum amount I can withdraw from my caro11 account?
After verifying your account, you may withdraw between Rs. 300 and Rs. 2,00,000. The amount will be deposited in your bank account within five business days.What bank account details do I need to provide for withdrawal/verification?
We need to verify your identity before sending the money. Please provide the following bank details: Bank name, branch name, IFSC code, account holder name and account number.Is Fantasy Cricket legal in India?
For users to play on caro11, they must be at least 18. Please refer to the Legality Page on our website for more information.Do I have to pay taxes when withdrawing money to my bank account?
Please note that we deduct taxes at the source as required by law, and by the Income Tax Act of 1961, we pay them on your behalf. If applicable, winners will receive TDS certificates regarding the tax deductions. However, you are responsible for paying any other applicable taxes on the cash prize, such as income tax, gift tax, etc. If you have any doubts or questions about taxation, we recommend consulting with a tax expert. For further details, please refer to our Terms and Conditions.What are the taxes applicable if I win more than Rs.10,000?
According to the Income Tax Act of 1961, if you win more than Rs.10,000 in a single contest, a tax of 31.2% will be deducted from your winnings. The remaining amount, which is 68.8%, will be added to your winnings balance. For instance, if you win Rs.1,00,000, a tax of Rs.31,200 will be deducted, and your actual winnings will be Rs.68,800.What is not allowed on caro11?
a. Creation of multiple accounts by one user.
b. Creation of multiple accounts by misusing a referral code to get a cash bonus.
c. Submission of fake documents or uploading someone else's documents.